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Privacy Policy

Last Updated: April 2026

Introduction

Trigada AI ("we," "us," or "our") operates the website trigada.com and related services. Trigada AI is a software-as-a-service (SaaS) company that provides algorithmic trading bot software. We are not a broker, investment company, trading firm, financial advisor, asset manager, or financial institution. We do not collect, hold, or have access to your trading funds. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our algorithmic trading bot software, or interact with us in any way.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of our services immediately.

This policy applies globally and is designed to comply with the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

Information We Collect

Personal Information You Provide

When you fill out forms, schedule consultations, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Any additional information you voluntarily provide in messages or forms

Usage Data

We automatically collect certain technical information when you visit our website, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent on pages, and navigation paths
  • Referring URL and exit pages
  • Date and time of access

Cookies and Tracking Data

We use cookies and similar tracking technologies, including the Meta Pixel, analytics tools, and UTM parameters to understand how visitors interact with our website. See the "Cookies and Tracking Technologies" section below for full details.

Financial Information

Trigada AI does not collect, store, or have access to your brokerage account credentials, trading account balances, or financial assets. All funds remain in your own broker account at all times. We do not process payments directly for trading purposes.

How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and maintain our services — to deliver our algorithmic trading tools, process your requests, and manage your account relationship
  • Communicate with you — to respond to inquiries, send service updates, and provide customer support
  • Improve our platform — to analyze usage patterns, diagnose technical issues, and enhance the user experience
  • Marketing (with consent) — to send promotional materials, newsletters, or offers that may interest you, only where you have opted in or where we have a legitimate interest
  • Comply with legal obligations — to meet regulatory requirements, enforce our terms, and protect against fraud or misuse

Lawful Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on the following lawful bases:

  • Consent — where you have given clear consent for us to process your data for a specific purpose (e.g., marketing emails)
  • Contractual necessity — where processing is necessary to perform a contract with you or to take pre-contractual steps at your request
  • Legitimate interest — where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights (e.g., improving our services, fraud prevention)
  • Legal obligation — where processing is required to comply with applicable laws or regulations

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and gather analytical data. Below is a summary of the key tracking technologies we use:

Meta Pixel (Facebook Pixel)

We use the Meta Pixel to measure the effectiveness of our advertising, understand user actions on our website, and deliver targeted ads. The Meta Pixel may collect data such as HTTP headers, button click data, form field names, and other browsing behaviors.

Cookies We Use

  • _fbp — set by Meta to deliver advertisements when users are on Facebook or a digital platform powered by Facebook advertising (expires after 3 months)
  • _fbc — set by Meta when a user clicks an ad to reach our website; stores the click identifier and timestamp (expires after 3 months)
  • UTM tracking parameters — we use URL parameters (utm_source, utm_medium, utm_campaign, etc.) to track the effectiveness of marketing campaigns
  • Functional cookies — used to remember your preferences, such as language settings or cookie consent choices

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

Third-Party Services

We use the following third-party services to operate and improve our platform:

  • Close CRM — to manage customer relationships, communications, and sales pipelines
  • Calendly — to facilitate scheduling of consultations and meetings
  • Meta / Facebook — for advertising, remarketing, and analytics via the Meta Pixel
  • Payment processors — to securely process service subscription payments (we do not store your full payment card details)
  • Hosting providers — to host and serve our website and related infrastructure

Each of these providers operates under their own privacy policies. We encourage you to review their policies to understand how they handle your data.

Data Sharing

We do not sell your personal data. We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your information in the following limited circumstances:

  • Service providers — with trusted third-party vendors who perform services on our behalf (e.g., CRM, email delivery, hosting), bound by contractual obligations to protect your data
  • Legal requirements — when required by law, regulation, legal process, or government request; or to protect the rights, property, or safety of Trigada AI, our users, or the public
  • Business transfers — in connection with a merger, acquisition, reorganization, or sale of assets, in which case your data may be transferred as part of that transaction, and we will notify you of any such change

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

  • Account and contact data is retained for the duration of your relationship with us and for a reasonable period afterward to handle follow-up inquiries
  • Usage and analytics data is retained in aggregated or anonymized form for up to 26 months
  • Marketing consent records are retained for as long as you remain subscribed, plus a reasonable period to demonstrate compliance

When your data is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Rights Under the GDPR (EU/EEA Residents)

  • Right of access — request a copy of the personal data we hold about you
  • Right to rectification — request correction of inaccurate or incomplete data
  • Right to erasure ("right to be forgotten") — request deletion of your personal data, subject to legal retention obligations
  • Right to data portability — receive your data in a structured, commonly used, machine-readable format and transmit it to another controller
  • Right to restrict processing — request that we limit the processing of your data under certain conditions
  • Right to object — object to processing based on legitimate interests or for direct marketing purposes
  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
  • Right to lodge a complaint — file a complaint with your local data protection supervisory authority

Rights Under the CCPA (California Residents)

  • Right to know — request disclosure of the categories and specific pieces of personal information we have collected, the sources, the business purposes, and the third parties with whom we share it
  • Right to delete — request deletion of your personal information, subject to certain exceptions
  • Right to opt-out of sale — you have the right to opt out of the sale of your personal information. However, Trigada AI does not sell personal information
  • Right to non-discrimination — we will not discriminate against you for exercising any of your CCPA rights. You will not receive a different level of service or pricing for making a privacy request

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within the timeframes required by applicable law (typically 30 days under GDPR, 45 days under CCPA).

International Data Transfers

Trigada AI operates globally. Your personal data may be transferred to and processed in countries other than your country of residence, including the United States and other jurisdictions where our service providers operate.

Where we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Transfers to countries with an adequacy decision from the European Commission
  • Other legally recognized transfer mechanisms

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at [email protected], and we will take steps to delete such information promptly.

Security Measures

We take the security of your personal data seriously and implement appropriate technical and organizational measures, including:

  • SSL/TLS encryption — all data transmitted between your browser and our servers is encrypted in transit
  • Encryption at rest — sensitive data is encrypted when stored on our systems
  • Access controls — access to personal data is restricted to authorized personnel on a need-to-know basis
  • Regular security assessments — we periodically review and update our security practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable precautions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For GDPR-related inquiries or to reach our Data Protection Officer (DPO), please email [email protected] with the subject line "Data Protection Inquiry." We aim to respond to all privacy-related requests within 30 days.